Catch the unhappy moment — before the patient goes home

MoodNOW surfaces patient dissatisfaction as it happens and drives it to resolution before discharge — so you recover the experience in the moment instead of reading about it in a survey weeks later.

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The metric it owns

patient satisfaction (NPS), in real time

measured on your data in the pilot

By the time the survey arrives, the moment to fix it has passed

Traditional NPS tells you a patient was unhappy long after they’ve left — too late to do anything about it. The friction is operational and recoverable, but only if you catch it while the patient is still in the building.

How Mood NOW works

A real-time layer over the systems you already run — no rip-and-replace.

See sentiment live

Patient feedback and warning signs surface in real time, mapped to the ward and the moment they happened.

Resolve before discharge

An unhappy moment is routed to someone who can fix it — while the patient is still there to feel the difference.

Reads your existing systems

MoodNOW layers onto your patient journey — no rip-and-replace, live in about two weeks.

What you get

Satisfaction recovered while patients are still in-house
NPS that moves in days, not survey cycles
Service failures caught and owned in real time
A live read on where experience breaks down

Frequently asked questions

What does MoodNOW do?

It catches unhappy patient moments live and routes each to someone who can resolve it before discharge, lifting satisfaction in the moment rather than after a survey.

Does it replace our survey tool?

It complements it. MoodNOW adds real-time recovery on top of the systems you already run, and is live in about two weeks.

What results can we expect?

MoodNOW is built to move patient satisfaction (NPS) in real time; the exact improvement is measured on your own data during the pilot.

See Mood NOW on your own data

Start a risk-free 30-day pilot. Two weeks from now, you’ll have the numbers.

Book your 30-day risk-free pilot

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